Política de reembolso
📦 Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn or unused
- In the same condition as received
- With tags
- In original packaging
- With proof of purchase
To start a return, contact us at:
📧 info.zemvora@gmail.com
Returns must be sent to:
📍 14600 Marsh Ln, Apt 2087, Addison, TX 75001, United States
Items sent back without prior approval will not be accepted.
🚚 Return Shipping
Once your return is approved, we will provide instructions on how and where to send your package.
⚠️ Damages and Issues
Please inspect your order upon arrival. Contact us immediately if:
- Item is defective
- Item is damaged
- You received the wrong item
We will evaluate the issue and resolve it as quickly as possible.
🚫 Non-Returnable Items
We do not accept returns on:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care goods (beauty products)
- Hazardous materials
Additionally:
- Sale items are non-refundable
- Gift cards are non-refundable
🔁 Exchanges
The fastest way to get the item you want is:
- Return your current item
- Once approved, place a new order
🇪🇺 EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you may cancel or return it within 14 days, for any reason.
Items must be in original condition, unused, with tags and proof of purchase.
💳 Refunds
Once we receive and inspect your return, we will notify you.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note your bank may take additional time to process the refund.
If more than 15 business days pass after approval, contact us at:
📧 info.zemvora@gmail.com